Last updated: 4 October 2026
In accordance with Google Play’s User Data Policy, Oldbuy provides a dedicated web-based process for requesting the permanent deletion of your account and associated personal data, even if you have uninstalled the Oldbuy app from your device.
Send an email to oldbuy317@gmail.com with the subject OLDBUY Account Deletion Request. Include your registered phone number, email address, or user ID so that we can identify the account.
The link opens your email application. You must send the email to submit the request; opening this page or clicking the link alone does not submit a request.
We may ask for proportionate information to verify account ownership before acting on a request. Never send your password, OTP, UPI PIN, or unnecessary identity documents.
You can also use Settings > Account Security > Delete Account. Follow the confirmation instructions shown in the app. Uninstalling the app does not delete your account.
For a deletion request submitted by email, the 30-day period starts when OLDBUY receives your original request at oldbuy317@gmail.com. Your account and associated personal data are scheduled for permanent deletion after this period, subject to account-ownership verification and the limited retention exceptions below. The period does not restart merely because our team replies later.
If we cannot identify the account or verify that you are authorised to request deletion, we will ask for clarification and explain any resulting delay. We will not delete another person's account on an unverified request.
If you change your mind, send another email to oldbuy317@gmail.com with the subject Cancel OLDBUY Account Deletion within 48 hours of sending your original deletion-request email. Identify the account and include the original request's date and time, preferably by replying in the same email thread.
We may verify ownership before confirming cancellation. The cancellation window is 48 hours; the 30-day deletion period is not a 30-day recovery window. Requests to cancel after 48 hours are not guaranteed to stop deletion. Once personal data has been permanently deleted, it cannot be recovered through this process.
The deletion request covers your account and all associated personal data held under OLDBUY's control, including profile and contact details, saved addresses and location information, listings and uploaded media, favourites and preferences, chats and attachments, account-linked device and notification identifiers, and other account-linked personal records, subject only to applicable lawful retention exceptions.
We will also request deletion by service providers processing the relevant data on our behalf, where applicable. Copies independently saved by other users, such as screenshots or downloaded files, are outside OLDBUY's control.
Some records may need to be retained where required or otherwise permitted by applicable law for a specific, necessary purpose, such as statutory transaction records or an existing legal dispute. Retention must be limited to the necessary data and period; this exception does not permit keeping all account data indefinitely. We will explain applicable retained categories, reasons, and retention periods when handling your request.
You may contact oldbuy317@gmail.com to ask about receipt, cancellation, deletion status, or retained information. For more information, see our Privacy Policy. The email timing described above applies to email requests; follow the confirmation and cancellation instructions shown for an in-app request.